Refund policy
Last updated: July 2026
At PetGloba, we want you and your pet to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and components.
- Be accompanied by proof of purchase.
Unfortunately, we cannot accept returns for items that have been used, damaged due to misuse, or returned without prior authorization.
How to Request a Return
To start a return, please contact us at:
Include the following information:
- Your order number
- Your full name
- The reason for the return
- Photos of the product (if applicable)
Our support team will review your request and provide return instructions.
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that it may take 5–10 business days for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include clear photos of:
- The product
- The packaging
- The shipping label
We'll work quickly to provide a replacement or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of products that have been used by pets unless they are defective.
Gift cards (if applicable) are also non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong item was received.
- The product is defective.
Shipping costs are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has been shipped, it can no longer be cancelled and must follow our standard return procedure.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@petgloba.com
We aim to respond to all inquiries within 24–48 business hours.